Before the doors open
A show floor an hour before it fills up. We do a lot of these, because a morning of face-to-face beats a month of voicemail.
From the field
Where the work actually happens.
Rust is a manufacturers' representative and a distributor, which means most of the job happens somewhere other than an office: a plant, a shop floor, a factory in another country, a show floor at seven in the morning. These are photographs from that, with a note about what was going on. Not articles. Just the work.
Hard hats on, out at the plant
Two of ours on site in hi-vis, in front of a pipe gallery. Most of what we do gets decided standing next to the equipment, not in an inbox.
At the Endress+Hauser works
Reinach is where Endress+Hauser is headquartered, and going there is how a line stops being a catalogue to us. Time at the factory is the difference between quoting a flowmeter and knowing which one belongs in your process.
The part of a conference that actually matters
A dozen people around one table at the end of a conference day. The sessions are useful; this is where you find out what a factory is really working on, and who to call when something unusual lands on your desk.
The half of service nobody photographs
Before anyone drives to a plant, someone has confirmed the model, pulled the history, found the part and booked the window. Our Irvine office does a lot of that quiet half.
Training on the equipment we sell
Five people learning one unit properly. Product training is unglamorous and it is the reason a question gets answered on the first call instead of the third.
The trailer goes where the work is
Hooked up and ready to go out. A rep firm that only ever shows up as a PDF is easy to replace; showing up with the equipment is harder to copy.
Water treatment, up close
Tanks, stainless vessels and pipe skids in one room. Water and wastewater is one of the markets we spend the most time in, and it rewards people who have actually stood next to the equipment.
Photographs are ours, taken by the people in them or standing next to them. We don't publish anything from a customer's site that identifies the customer or their process.